Terms of Service
These Terms govern your use of the Excaren app and website. By creating an account or using the platform, you agree to these Terms.
1. Acceptance of Terms
By downloading, installing, or using the Excaren mobile application or website (the "Platform"), you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree, do not use the Platform.
2. Who can use Excaren
You may use Excaren if you are at least 18 years of age, are capable of forming a legally binding contract, are not barred from using the Platform under any applicable law, and provide accurate and truthful information when creating an account.
3. Your account
Registration
To access most features, you must create an account. You are responsible for keeping your credentials secure and for all activity that occurs under your account.
Accuracy
You agree to provide accurate, current, and complete information and to update it if it changes.
One account per person
Each person may maintain only one Excaren account. You may not transfer your account to another person.
4. Listings and rental requests
Creating a listing
By creating a listing, you represent and warrant that you own the machine or have the legal right to offer it for rental, all information is accurate, the machine is in safe, serviceable condition, and you will honour confirmed rental requests.
Making a rental request
By submitting a rental request, you are making a binding offer to rent the listed machine. Submitting a request does not guarantee availability — the owner must confirm.
5. Rentals and payments
Direct transactions
Excaren is a marketplace that facilitates connections. We are not a party to any rental transaction. All payment and rental terms are agreed directly between the owner and renter.
No commission
Excaren currently charges no commission or transaction fees on rentals.
Disputes between users
Excaren is not responsible for resolving disputes between owners and renters. We encourage users to document agreements in writing.
6. Prohibited conduct
You agree not to create fake listings, misrepresent machine condition, engage in fraud, harass other users, scrape the Platform, circumvent security measures, list machines you don't own, or post defamatory or harmful content. Violations may result in immediate account termination.
7. Content and photos
By uploading photos or descriptions to the Platform, you grant Excaren a non-exclusive, royalty-free licence to display and distribute that content solely for operating and promoting the Platform. All content must be accurate, lawful, and relevant to your listing.
8. Ratings and reviews
Ratings must be honest and based on actual experience. You must not post fake reviews, use reviews to threaten or extort other users, or post reviews for rentals you did not complete.
9. Disclaimers and liability
Platform provided "as is"
The Platform is provided on an "as is" and "as available" basis. We do not warrant that the Platform will be uninterrupted or error-free.
Limitation of liability
To the maximum extent permitted by applicable law, Excaren shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Platform or any rental transaction.
10. Indemnification
You agree to indemnify, defend, and hold harmless Excaren from and against any claims, damages, and expenses arising from your use of the Platform, your violations of these Terms, or your rental transactions.
11. Termination
We may suspend or terminate your account at any time, with or without notice, if we believe you have violated these Terms. You may delete your account at any time by contacting us at support@excaren.com.
12. Governing law and disputes
These Terms are governed by applicable law. Before initiating any legal proceedings, you agree to first attempt to resolve the dispute informally by contacting us at support@excaren.com.
13. Changes to these Terms
We may update these Terms from time to time. For material changes, we will notify you via in-app notification or email at least 14 days before the change takes effect.
14. Contact
- Email: support@excaren.com
- Phone (UAE): +971 58 805 8069
- Phone: +91 70788 44007