Legal

Terms of Service

Last updated: 30 May 2025  ·  Effective: 30 May 2025

These Terms govern your use of the Excaren app and website. By creating an account or using the platform, you agree to these Terms.

1. Acceptance of Terms

By downloading, installing, or using the Excaren mobile application or website (the "Platform"), you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree, do not use the Platform.

2. Who can use Excaren

You may use Excaren if you are at least 18 years of age, are capable of forming a legally binding contract, are not barred from using the Platform under any applicable law, and provide accurate and truthful information when creating an account.

3. Your account

Registration

To access most features, you must create an account. You are responsible for keeping your credentials secure and for all activity that occurs under your account.

Accuracy

You agree to provide accurate, current, and complete information and to update it if it changes.

One account per person

Each person may maintain only one Excaren account. You may not transfer your account to another person.

4. Listings and rental requests

Creating a listing

By creating a listing, you represent and warrant that you own the machine or have the legal right to offer it for rental, all information is accurate, the machine is in safe, serviceable condition, and you will honour confirmed rental requests.

Making a rental request

By submitting a rental request, you are making a binding offer to rent the listed machine. Submitting a request does not guarantee availability — the owner must confirm.

5. Rentals and payments

Direct transactions

Excaren is a marketplace that facilitates connections. We are not a party to any rental transaction. All payment and rental terms are agreed directly between the owner and renter.

No commission

Excaren currently charges no commission or transaction fees on rentals.

Disputes between users

Excaren is not responsible for resolving disputes between owners and renters. We encourage users to document agreements in writing.

6. Prohibited conduct

You agree not to create fake listings, misrepresent machine condition, engage in fraud, harass other users, scrape the Platform, circumvent security measures, list machines you don't own, or post defamatory or harmful content. Violations may result in immediate account termination.

7. Content and photos

By uploading photos or descriptions to the Platform, you grant Excaren a non-exclusive, royalty-free licence to display and distribute that content solely for operating and promoting the Platform. All content must be accurate, lawful, and relevant to your listing.

8. Ratings and reviews

Ratings must be honest and based on actual experience. You must not post fake reviews, use reviews to threaten or extort other users, or post reviews for rentals you did not complete.

9. Disclaimers and liability

Platform provided "as is"

The Platform is provided on an "as is" and "as available" basis. We do not warrant that the Platform will be uninterrupted or error-free.

Limitation of liability

To the maximum extent permitted by applicable law, Excaren shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Platform or any rental transaction.

10. Indemnification

You agree to indemnify, defend, and hold harmless Excaren from and against any claims, damages, and expenses arising from your use of the Platform, your violations of these Terms, or your rental transactions.

11. Termination

We may suspend or terminate your account at any time, with or without notice, if we believe you have violated these Terms. You may delete your account at any time by contacting us at support@excaren.com.

12. Governing law and disputes

These Terms are governed by applicable law. Before initiating any legal proceedings, you agree to first attempt to resolve the dispute informally by contacting us at support@excaren.com.

13. Changes to these Terms

We may update these Terms from time to time. For material changes, we will notify you via in-app notification or email at least 14 days before the change takes effect.

14. Contact